Shipping policy

Order processing

Orders are processed on working days (Monday to Saturday). Orders placed before 4:00 pm PKT are dispatched the same day; later orders go out the next working day. You will receive a confirmation email as soon as your order is packed.

Delivery estimates

• Lahore, Karachi, Islamabad and Rawalpindi: 1–3 working days
• Other cities in Pakistan: 3–5 working days
• Remote areas served by our courier partners: up to 7 working days

These are courier estimates, not guarantees. Weather, public holidays and courier backlogs can add a day or two.

Shipping charges

Shipping is calculated at checkout based on your delivery address and order weight. Any promotional free-shipping threshold in effect is shown in the cart before you pay.

Tracking

Once your parcel is collected by the courier, we email a tracking number. If tracking has not moved for more than 48 hours, contact support@fitluxe.store and we will chase the courier on your behalf.

Incorrect addresses and failed delivery

Please double-check your address and phone number at checkout. If a parcel returns to us because the address was incomplete or nobody was reachable, we can reship it once you cover the new shipping cost.

Damaged parcels

If a parcel arrives visibly damaged, photograph it before opening and email us within 48 hours of delivery. We will arrange a replacement or refund for damaged goods.