Refund & returns policy

Return window

You may return most items within 7 days of delivery. Returned items must be unused, unwashed, free of chalk and sweat, and in their original packaging with all tags and accessories included.

How to start a return

• Email support@fitluxe.store with your order number and reason for return.
• We reply with a return authorisation and the return address within one working day.
• Pack the item securely and hand it to any courier; keep the receipt until the refund lands.

Return shipping costs

If the item is faulty, damaged or the wrong product was sent, we cover return shipping. For change-of-mind returns and size exchanges, the return shipping cost is yours.

Exchanges

Size exchanges on belts, gloves and knee sleeves are free of restocking charges — you pay only the return shipping. Once we receive the original item, the replacement is dispatched the same or next working day, subject to stock.

Refunds

After we inspect the returned item, approved refunds are issued to your original payment method within 5–7 working days. Your bank may take an additional few days to show the amount. Original shipping charges are not refundable unless the return is our fault.

Non-returnable items

• Used or visibly worn gloves, wraps, straps and sleeves
• Shaker bottles that have been used with powders or liquids, for hygiene reasons
• Items returned after the 7-day window
• Items marked final sale or clearance

Faulty products

Manufacturing faults such as failed stitching, broken buckles or delaminating padding are covered for 30 days from delivery. Send photos and we will repair, replace or refund the item.

Order cancellation

Orders can be cancelled for a full refund any time before dispatch. If your order has already shipped, treat it as a standard return.